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How tttjl Handles Your Personal Information

Your account data, payment details and session activity are collected only for the purpose of running your tttjl account — nothing more.

Account data protectionGCash, Maya, InstaPay privacyYour right to access dataClear retention rulesDirect contact path
tttjl How tttjl Handles Your Personal Information
DATA HANDLING PRACTICE

How We Protect and Manage Your Information

We keep your data secure through a combination of access controls, encrypted storage and routine reviews of what we hold. Here is how each area of data handling actually works on our side.

Cookies and Browsing Data We use session cookies to keep you logged in and functional cookies to remember your lobby preferences. Analytics cookies track page visits in aggregate — no personal profile is built from them.
Account Security Practices Login attempts are monitored. If we detect a pattern that looks unusual — repeated failed logins or a new device in an unfamiliar location — we prompt an OTP check before allowing access.
Data Retention Period Account records are kept for as long as your account is active plus a period required under applicable law. Once that period ends, records are deleted or anonymised. You can ask us where your account stands at any time.
Requesting Changes or Deletion You can request correction or deletion of personal data by contacting support. We'll verify your identity first — usually via the email or mobile number on your account — then process the request.
REACH US DIRECTLY

How to Contact Us About Your Privacy

If you want to request a copy of your data, ask us to correct something, or raise a concern about how your information is handled, you can reach our team through the channels below. We aim to acknowledge every privacy-related request and work through it in order — straightforward corrections are usually handled the quickest.

Live Chat Open the chat widget inside your account dashboard. Our support team can log a data request or escalate a privacy concern directly from that session.
Email Support Send your full name, registered email and the specific request to our support address. We'll confirm receipt and tell you what to expect next.
Account Settings Some changes — like updating a contact number tied to your GCash or Maya wallet — can be handled straight from your account settings without contacting support.

Your Privacy Questions, Answered

These are the questions our account holders ask most often about how their data is handled. If your question is not covered here, reach out through live chat or email and we will respond directly.

We store only the reference number generated during a transaction — not your GCash or Maya account number itself. Full wallet credentials are never held on our servers.

Yes. Send a data access request through live chat or email with your registered name and email address. We will compile and share what we hold in a readable format.

Contact support with a deletion request. We will verify your identity via OTP or your registered email, then remove or anonymise your data once any legally required retention period has passed.

Access is limited to team members handling your account or support requests. No one outside those operational roles can view your personal data, and access is logged internally.

Your account data is retained for the period required under applicable law, then deleted or anonymised. You can ask us for a timeline specific to your account when you close it.

We share only what a payment rail like InstaPay or Maya needs to process your transaction. Game studios receive session data for game function only — your personal account details are not passed across.
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Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.