Sending Winnings Back to Your E-Wallet
Withdrawals follow the same wallet you deposited with — if you added funds via GCash, your cashout goes back to GCash. Head to the cashier, pick the withdrawal tab and enter the amount you want to cash out. The system checks that your account verification is complete before it processes the request, so having your documents sorted ahead of time keeps things
moving. Once the transfer is approved on our end, your e-wallet receives the funds. We do not promise a fixed processing window because transfer times depend on network conditions, but we process requests in the order they arrive.
- Go to the cashier — From the lobby, open the cashier and switch to the withdrawal tab to see your available balance.
- Enter the amount — Type the amount you want to cash out. The cashier will show the minimum and any wallet-specific details at that step.
- Confirm your identity — If your account is fully verified, the request moves forward. Unverified accounts are asked to complete the KYC step first.
- Receive in your wallet — Once we approve the request, the funds land in your GCash, Maya or InstaPay wallet. Check your e-wallet notification to confirm receipt.